Policies

Returns

What can be returned, in what condition, and within what window.

Draft — not yet final

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Trade and wholesale orders

Needs your input — Are wholesale orders returnable at all? Most trade programs are final sale, sometimes with an exception for defects. State your actual position here.

Defective or damaged product

Needs your input — How long a buyer has to report a defect, what evidence you need (photos, packaging), and whether you replace, credit or refund.

Special orders and containers

Special-order colors and container orders are produced to order.

Needs your input — Confirm these are non-returnable and non-cancellable once production starts, and at what point an order becomes final.

Restocking

Needs your input — Do you charge a restocking fee on any accepted return, and at what percentage?

Something here unclear? Ask us directly.