Policies

Shipping & Logistics

How chairs get from our Miami warehouse to your floor, and what changes as order sizes grow.

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Pickup

Stock is held at our warehouse in Miami, Florida. Pickup is available by appointment.

Chairs are boxed in pairs, so orders are placed in even quantities. The minimum in-stock order is two chairs.

Freight

Freight is quoted per order rather than published, because the cost depends on quantity, destination and how the shipment is handled.

Needs your input — Do you arrange freight yourself, or do buyers book their own carrier? Do you have preferred LTL carriers you want named here?

Lead times

In-stock chairs are available immediately, subject to current inventory.

Special-order colors and container orders are produced to order, and lead times are quoted at the time of order.

Needs your input — Typical production lead time for special-order colors, and typical transit time for container orders.

Container orders

Container pricing begins at 60 chairs per model and color. A full container holds roughly 280 chairs.

Final landed cost varies with order quantity, destination, freight, duties, customs, drayage and other logistics. We quote landed cost per order.

Needs your input — Who is the importer of record on a direct container order — you or the buyer?

Damage in transit

Needs your input — Your process for freight damage — inspection window, claim process, who files with the carrier, and what you replace.

Something here unclear? Ask us directly.